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We're Here to Assist You

At Foshan Zhongran Kingsun Hardware Co., Ltd., we are committed to providing exceptional outdoor cooking solutions. Whether you have questions about our barbecue grills, need support with your order, or want to share feedback, our dedicated team is ready to help.

Our customer support specialists are trained to handle a wide range of inquiries. We aim to respond to all non‑urgent messages within 1‑2 business days. For urgent matters, please mention it in your message and we will prioritise your case.

Send Us a Message

Please use the form below to contact our support team. Fields marked with * are required.

Contact Information

  • Email Support:
    support@fskingsun.com (general inquiries)
  • Phone:
    +86 13679875547 (business hours)
  • Headquarters:
    No. 7-2, Fu'an Industrial Zone, Xin'an Village, Leliu Street, Shunde District, Foshan City, Guangdong Province, China
    (Unit 4, 2nd Floor, Building 3, Hui'an Building)
Note: For payment‑related inquiries (e.g., PayPal), please contact the payment provider directly through their official channels.

Our Response Commitments

  • General & Pre‑sales: within 1‑2 business days
  • Order & Post‑purchase: within 1‑2 business days
  • Returns & Refunds: priority within 1‑2 business days
  • Urgent issues: acknowledgement within 24 hours (business days)

Business days: Monday–Friday, excluding public holidays in China.

Helpful Information to Include

  • Order reference number (if available)
  • Clear description of your question or issue
  • Supporting photos or documents (e.g., product photos, screenshots)
  • Your preferred contact method and best time to reach you

Self‑Service Resources

Many common questions are covered in our policies:

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